Utilities ADR

How to complain about pipework repairs?

If you have an ongoing complaint/issue about:

Pipework repairs

… then you can submit your complaint to UtilitiesADR for FREE!

Pipework Repair Complaints

Before you come to us

Please note that to be eligible to make a complaint against a utility provider, you must have already complained to the utility provider directly in writing and have either:

Received a Final Written Response (sometimes referred to as a ‘Deadlock Letter’)
Given the utility provider 8 weeks to respond to your complaint

… You can only submit your complaint to us once at least 1 of these conditions is fulfilled.

UtilitiesADR can only deal with unresolved complaints.

PLEASE NOTE:

If you’re a domestic consumer and you have a complaint with your gas or electricity supplier or the electricity or gas network distributor, you will need to contact the Energy Ombudsman.

If you’re a domestic consumer and have a complaint with your water provider you will need to contact the Consumer Council for Water.

Complaints UtilitiesADR can deal with:

If you are a Domestic Consumer:

We can deal with non-regulated complaints related to the following issues:

Boiler installations and servicing
Combined heat and power services
Plumbing
Utility Switching Services (such as comparison websites)
Drainage
Electrical work
Supply/distribution/billing disputes of LPG
Supply/distribution/billing disputes of fuels
Energy efficiency services
Renewable energy products & services (e.g. the sale or installation of solar panels, cavity wall insulation, etc)
Heat network operators